Shipping policy
Here is a clean, comprehensive Shipping Policy template tailored for a Shopify store. It covers all key areas customers look for and includes clear sections you can easily customize.
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Note: High-volume periods (such as holiday sales) may cause minor delays in processing times.
Domestic Shipping Rates & Estimates
We offer the following shipping options for domestic orders:
| Shipping Option | Estimated Delivery Time | Price |
| Standard Shipping | 3–5 business days | $5.99 (Free on orders over $50) |
| Express Shipping | 1–2 business days | $14.99 |
Final shipping charges for your order will be calculated and displayed at checkout.
International Shipping
We offer international shipping to the following countries: [Insert Countries or Regions, e.g., Canada, UK, Europe, Australia].
| Shipping Option | Estimated Delivery Time | Price |
| Standard International | 7–14 business days | Calculated at checkout |
| Express International | 3–5 business days | Calculated at checkout |
Duties and Taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Store Name] is not responsible for these charges if they are applied; they are the responsibility of the customer.
Order Tracking & Delivery
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24–48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at smoartsartists@gmail.com with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
Select the option that applies to your store:
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Option A: We ship to P.O. Boxes using standard carrier services.
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Option B: Some carriers have limitations on shipping to P.O. Boxes. If a P.O. Box address is provided, additional delivery time may be required.
Damaged, Lost, or Missing Packages
If your order arrives damaged, please save all packaging materials and damaged goods, and contact us immediately at smoartsartists@gmail.com with:
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Your order number
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Photos of the damaged item and packaging
If your package tracking shows "Delivered" but you have not received it, please check around your residence, with neighbors, or contact your local carrier before reaching out to support.
Contact Us
If you have any further questions, please don't hesitate to contact us at:
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Email: smoartsartists@gmail.com